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FAQ

QUESTIONS!

HANDY TIPS AND INFO TO LOOK OVER

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PRICING, DESIGN, HARDWARE

THE PROJECT PROCESS

COLOR: PRINT VS MONITORS

UPDATES

HOW DO UPDATES WORK FOR JUGGERNAUTS?

The text and years on Juggernauts are configured in grids. When you need an update, we simply send a contour cut vinyl decal that you then align in the grid and put on like a big sticker. 

HOW DO UPDATES WORK FOR SLICKS?

Slicks are very simple to update, regardless of the style. 

  • For Acrylic and Insert: Unscrew the 6 standoff caps on the acrylic, remove the top acrylic and the old insert. Place the new insert onto the standoff studs, then put the top acrylic back on and rescrew the caps. That’s it.
  • For Panel and Decals: Apply the new decal in the applicable spot like a giant sticker. 
  • For Panel and Label: Put the label in the applicable spot, with or without removing the previous label. It’s just like applying a… well, any other label. 
HOW CAN I SAVE MONEY ON UPDATES?

We offer a few different update packages; Any Time Updates, In-Season Pricing, and Buy-Out Pricing. Buy-Outs and In-Season will bring your costs down, but see our products pages for more information.

INSTALLATION

WHO DOES THE INSTALLATION?

We do not do installs. We tried to design all of our products so a person competent with a drill and a level could do it. But, if you just don’t feel confident, we can recommend an installer we’ve used for a number of installs. They are based out of OH, but will travel.

ARE THEY HARD TO INSTALL?

We tried to design all of our products so a person competent with a drill and a level could do it. That being said, for the Juggernauts you’d obviously need a lift or scaffolding, and it will take some patience to drill that many holes in cinder block.

Updates are pretty much sliding an insert onto some pegs, and/or putting on stickers. You’ve got this. 

DO I NEED ADDITIONAL HARDWARE TO HANG THEM?

Technically no. We send the panels, vinyl, templates, standoffs, and mounting hardware. We can even send the drill bit for a hammer drill if needed.

However, we don’t provide drills, ladders, etc… so in that sense you will need to bring a little something to the party yourself.

DO YOU OFFER DRILL BITS?

Yes. Just let us know you need it during the project and we’ll be sure to include it in the package. No extra charge!

THOSE BURNING QUESTIONS

ARE THEY BANNERS?

Depends. Typically, no. You could even say most of our products are our answer to the limitations vinyl has, and how we add a little pop to the aesthetics of championship displays. 

Juggernauts and Boom Boards are made from a light but rigid substrate used in the industrial imaging and building materials fields. It’s hard, durable, and mounted with standoffs to the wall.

But, we do make banners, and banner versions of Juggernauts and Boom Boards, so… those are indeed banners. Confused? Us too. 

HOW LONG DOES IT TAKE TO DO A PROJECT?
  • For Initial quotes we ask for 1 to 2 day.
  • Designs and revisions typically run 2 to 10 business days (busy season can be a different beast!).
  • The majority of time on projects is spent gathering and combing records, and going back to committees with designs, revisions, and records to ensure all content is accurate (which we strongly encourage).
  • Once we have final approval, it takes 3 to 4 weeks to produce and ship the boards.
WHAT IF A BASKETBALL HITS ONE?

In the 8 years these have been up in gyms, we’ve had one board broken and it was a deliberate act of vandalism. The substrate is light, but very durable, and we offer different mounting options depending on where they’ll be installed. People can touch and even lightly scratch it without concern, but as with anything, they’re not impervious.

If it’s in a high-impact area and you fear our standard options aren’t enough, we also offer an ACM option designed for exteriors that is incredibly strong.

DO ANY OF YOUR PRODUCTS WORK OUTDOORS?

Yes! We offer outdoor versions of most of our products, and, obviously, windscreens are perfect for outdoors. With proper care they can last years and years.

Keep in mind with outdoor products, weather and sun are tricky monsters, and there are many variables to consider for such a project. Call us and let’s talk it through.

HOW DO THE PANELS ARRIVE?

The large panels are shipped using freight and come on a pallet. You will need a forklift (preferably with forks capable of handling an 8ft pallet) or a group of men to unload it from the freight truck for the Juggernauts. The other panels may come in boxes or on a pallet depending on how many you ordered.

HOW DO YOU SEND THE LOGOS YOU CREATE?

Two words: Instant. Gratification.

Can we can send a jump drive or CD? Sure. But normally we send logos and related files via Dropbox, Google Drive, or One Drive links. Who has time to wait?! Especially for a crankin’ new logo?! 

WHAT IF I NEED TO REPAINT A WALL WE HUNG PANELS ON?

Cry. Cry a lot.

KIDDING!

The Standoffs allow for the entire board and hardware to be stripped down to nothing more than a tiny screw head. This makes it easy to repaint a wall without having to redrill holes.

HOW DO I GET A QUOTE?

Simply fill out the form on the contact page and we’ll get back to you within one to two business days. (Pssst. Just scroll down below, and we have a quick link there.) 

WHY IS THE INITIAL MOCK-UP A BUNCH OF GREEN PANELS?

This is to easily show approximate sizing, placement, and configuration of the mural on your wall.

We do not do any actual design work until a PO and/or signed quote have been issued.

WHAT IF I APPROVE PRINTING AND THEN DISCOVER A MISTAKE?

We really try to comb over all the records as much as possible, and strongly encourage you to send the final design to as many coaches as possible, as well as those in your school who know your athletics history. It’s common though, even after great precautions are taken, to still miss something. At that point we would simply send contour cut decals to cover the existing records. It takes a little time, but is a bit more cost effective than reprinting (though we can do that, too).

DO YOU OFFER VINYL GRAPHICS?

No. Vinyl murals have proven to be too temperamental and students are far too good at destroying them, so we no longer offer vinyl wall products. (Unless you’re willing to pay us like a million dollars. Then we’d be willing to at least discuss the project.) 

DO YOU OFFER CONCEPT DESIGNS SO WE CAN GET BOOSTERS ON BOARD BEFORE COMMITTING?

We will provide a quote and the green board mock-up for sizing and placement for free, but no actual design work will be done without a signed quote or PO.

We wish we could, and are sorry for any inconvenience, but we pride ourselves on offering custom quality design that we will work on until it’s perfect for you. Plus, we want to feed our families… so you can see where this is going.

IF I SIGN A QUOTE AND THEN CANCEL THE PROJECT, WHAT HAPPENS?

Life happens. If you for some reason need to cancel a project after you’ve signed the quote or provided a PO, all we bill you for is the time we have in the project up until that point.

You will NOT be charged the entire quoted amount, just the admin and design time, or, if it got really far, any materials purchased. 

Please note, you will not be able to use any of the designs we created if you cancel the project. We retain the ownership of them unless you do a buy-out. 

FILE SUBMISSION

HOW SHOULD I SEND MY RECORDS UPDATES?

A spreadsheet works best. If you just have a few though, an email with the names/categories/years/sports/championships clearly called out is totally fine.

We do offer sample spreadsheets on our templates page for download if that’s helpful.

WHAT IS A RASTER FILE?

At the risk of oversimplifying this, a raster image is basically one made up of tiny little dots of color. When we enlarge your raster image, most times we are simply adding new dots artificially, which makes your image either super pixelated or very blurred and soft. Higher resolution images can diminish this issue, but vector is a far better option if scaling needs to be done.

WHAT IS A VECTOR FILE?

Think of it like a mathematical equation that the computer uses to draw your image. This allows it to be scaled (or redrawn) at any size without losing any sharpness or image quality.

WHAT RESOLUTION SHOULD THE PHOTOS I PROVIDE BE?

Resolution actually isn’t as important as overall size. Usually a pic above 2mb will work for print and general scaling, and (typically) the bigger the better.

Modern cameras all have their own RAW data. Some use a smaller image size (inches wise) at a higher resolution, others use a very large size at a lower resolution, so size isn’t always a guarantee. 

Regardless, anything off the internet and under 1000kb is probably not going to work.

NEED MORE HELP?CONTACT US TODAY

ABOUT US...

Just like your mom’s cooking, you won’t find any template-based designs or displays here; we do everything from scratch.

PROJECTS

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BRETT@MURALCHAMPS.COM
Phone available upon request.

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